If you're having trouble connecting your mobile device to Veo Cam 2 or Veo Cam 3 using the Veo Camera app, follow these steps to quickly identify and resolve the issue.
- Check app version: Make sure you have the latest version of the Veo Camera app installed on your device.
- Verify login credentials: Ensure you're signed in with the correct Veo account (email and password).
- Enable Bluetooth and Location Services: Confirm that Bluetooth and Location Services are turned on—both are required for pairing.
- Close and reopen the app: Force close the Veo Camera app completely, then open it again and try connecting.
- Use Airplane mode: Enable Airplane mode on your phone and try to connect to the Cam on the app.
Note: This helps reduce interference from mobile data or other wireless connections. - Remove and re-add the camera: In the Veo Camera app, delete the Veo Cam from the list by tapping the ‘X’ next to it. Once it appears again as a nearby camera, try reconnecting.
- Reboot the Veo Cam: Press and hold the power button for about 15 seconds to reboot the camera, then try connecting again.
Note: Rebooting the camera will not delete recordings store in your Veo Cam 2 or Veo Cam 3. - Reinstall the app: Uninstall and reinstall the Veo Camera app on your phone, then try connecting again.