Troubleshoot stuck uploads from Veo Cam 2

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If you are having trouble uploading recordings from your Veo Cam 2 to the Veo platform, read this article, as it will guide you through some troubleshooting steps to fix the issue.

 


 

If you're having trouble trying to upload recordings from the camera, try the following suggestions to fix the issue:

  1. Check your internet connection; a slow or unstable internet connection can cause problems with uploading recordings. Make sure that your internet connection is fast and stable. Feel free to measure your internet speed here https://www.speedtest.net/, and remember, the important thing to check is the upload speed.

     

  2. If your Veo Cam 2 has a SIM card inside, try removing it and then try to upload again connected to a WiFi network. This should help to fix the problem.

     

  3. Verify your Veo Cam 2 is running on the latest software version available; you can learn more on how to do it here: Update your Veo Cam 2 software version

     

  4. Make sure you have registered your Veo Cam 2 to your Club in the Veo platform. If the camera is not registered, it will not know where the file must go, causing it to stop the upload process.

     

  5. If you're trying to upload a recording from a public network, like a school, hotel or office, a firewall might stop it from uploading. In this case, have a chat with the IT person who manages the network and ask them to add these to the firewall settings:
    • app.veo.co (port 443).
    • veo-content-ii.s3.amazonaws.com (port 443).
    • veo-camera-diagnostics.s3.amazonaws.com (port 443).

     

  6. If you have an ethernet cable and a dongle, connect the camera to the ethernet cable with the dongle and try rebooting the camera by pressing the power button for 15 seconds. All the lights will blink for a few seconds, and it should help fix the problem.

     

  7. Lastly, we could be having some internal problems that might be impacting the uploads. To check if this is the case, head over to our Status Page at https://status.veo.co/.

 

These steps should help most users resolve issues uploading recordings to the Veo platform.

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