Troubleshooting Stuck Recordings on Veo Cam 1

Having trouble uploading a recording from your Veo Cam 1 to your Clubhouse? Follow these steps to check your connection and restart the upload.

Step 1: Check Your Internet Connection

For a successful upload, your Veo Cam 1 must be properly connected to the internet. Follow these steps:

1. Connect the camera to the internet
   • Turn on your Veo Cam 1.
   • Plug one end of the Ethernet cable into the camera and the other end directly into your router.
2. Check the Ethernet connection
   • Look at the Ethernet port lights on the camera.
   • Green and orange lights ON? ✅ The camera is connected.
   • No lights? ❌ Try using a different Ethernet cable or router port.
3. Confirm your internet speed
   • You need at least 20 Mbps upload speed for a stable connection.
   • If your internet is too slow, the upload may fail or take longer than expected.
4. Check the camera’s power light
   • Once the Veo Cam 1 is online, the green power button light should turn solid white.
5. Upload status
   • If the white light is blinking, the camera is actively uploading your recording.

You can learn more about Veo Cam 1 indicator lights here Veo Cam 1 indicator lights

Step 2: Manually Start the Upload

If the upload isn’t starting automatically, you can trigger it manually:

1. On your smartphone, connect to the Veo Cam 1's internal Wi-Fi in your Wi-Fi settings. (This connection does not provide internet but allows access to the camera's system.)
2. Open a web browser (Google Chrome or Safari) and type cam.veo.co.
3. If you’re using iOS and the page won’t load, tap the blue "i" icon next to the Wi-Fi name and disable IP tracking.
4. Once connected, go to the Recordings list (bottom left corner of the page).
5. Find the missing recording and click "Upload".
6. If the Upload button is green, the process will start.
7. If the Upload button is grey, try switching to a different Ethernet port on your router, then refresh the page and try again.

Step 3: Restart the Camera and Retry the Upload

If the upload started but got stuck, perform a power reset cycle:

1. Leave the camera powered on and unplugged until the battery fully drains.
2. Once powered off, charge the camera for at least 4 hours.
3. Before turning it back on, connect the Ethernet cable first.
4. Turn on the camera—the upload should automatically resume.