How to reboot your Veo Cam 1 to solve common issues

Learn how to perform a manual reboot of your Veo Cam 1 to resolve common technical issues.

Requirements

• Your Veo Cam 1 at hand
• Charging cable and power source
• Camera battery charged

How to reboot the Veo Cam 1

1. Ensure the camera is charged. A warm and full battery helps the process.
2. Turn on the camera and wait for 1 minute.
   (If the camera won’t turn on, skip to step 3.)
3. Press and hold the power button for 20 seconds to force a reboot.
   
   
4. Turn the camera on again. Try to connect and check if the issue is resolved.

What issues can a reboot help fix?

• Missing preview when trying to record
• “Internal Server Error” when trying to record
• Incorrect date or time on recordings
• SD card error message
• Camera not turning on
• Stuck upload on the camera

What issues a reboot can’t fix

• Physical damage (camera fell, hit, or broken)
• Charging issues (camera won’t charge properly)