Need to renew your Veo subscription? This guide walks you through different renewal scenarios, whether your subscription is active, suspended, or canceled. Follow the steps that apply to your case and get back to recording in no time.
Requirements: to renew your Veo subscription, you must be a Clubhouse Admin.
By default, Veo subscriptions renew automatically once they reach the expiration date if we have a valid card on your account.
However, there might be some cases where you need to take some action, for example, your subscription is suspended, canceled, or you wish to pay via Bank transfer.
Here's how renewing works in different scenarios.
If you originally paid your order via Bank transfer, you will see this (Bank transfer) as your payment method on the Billing tab of the Plan and Billing page.
To access the Plan and Billing page:
- Go to your Veo account at app.veo.co.
- Go to Plan and Billing on the left-side panel. Keep in mind only Clubhouse admins can see and access this.
- Now go to Billing to update your payment method.
Once you've completed the bank transfer, it may take 3 to 5 business days for the payment to be processed. Your subscription will renew automatically as soon as the payment is confirmed in our system.
Do you want to pay with a credit card instead?
If you want to switch paying via Bank Transfer to paying with credit card, you can do so by following the steps on this guide How to manage your payment method in your Veo Account.
If you are currently paying with a credit card and wish to pay via bank transfer, please get in touch with our support team for assistance.
- Go to your Veo account at app.veo.co.
- Go to Plan and Billing on the left-side panel. Keep in mind only Clubhouse admins can see and access this.
- Now, go to Billing to update your payment method.
- You can now add a new payment method. After 24 hours, we will try to process the payment, and once we successfully process it, your subscription will be reactivated.
If payment is not received within 29 days of the due date, your subscription will go from suspended to canceled. This means you’ll need to purchase a new subscription at current rates, and any previous discounts or special pricing will no longer apply. To resubscribe, please follow these steps:
- Go to your Veo account at app.veo.co.
- You should see a banner at the top of the account stating that your subscription is cancelled. Click on Resubscribe. You will also find this option by going to the Plan and Billing section on the left-sided panel. Keep in mind only Clubhouse admins can see and access this.
- You will now be taken to the purchasing process. Under How many cameras do you need?, click on the option I already have a Veo Cam.
- Choose the number of cameras you want to support (the number of cameras in your Clubhouse).
- Ensure your camera(s) is not registered to a different Clubhouse.
- Select the Subscription plan you need, and select if you wish to have add-ons, a tripod and accessories.
- Define how often you want to be billed (monthly, every 6 months, yearly or every 2 years).
- Provide your shipping address.
- Proceed with the payment.
Keep in mind
If you have your Veo Cam registered in your Clubhouse and renew your subscription, your payment alone will not immediately activate the subscription. Whether you pay by credit card or bank transfer, your subscription will remain in a pending activation status until you upload a recording from your Veo Cam.
- Credit Card Payments: After the transaction is completed, your subscription will update to pending activation. To fully activate it, simply upload a recording.
- Bank Transfer Payments: Once we receive your payment, your subscription will be updated to pending activation. To complete the activation, you’ll also need to upload a recording.
This step ensures that your Veo Cam is properly linked and ready for use.
If you don't want your subscription activated right away, we recommend unregistering your Veo Cam from the account by following the steps in this guide: How to unregister a Veo Cam from your Clubhouse, and then registering again when you are ready to activate your subscription.
Changes to your subscription.
If you need to make any changes to your Subscription plan, such as upgrading, downgrading, or canceling, please submit a request to our Support team.