If your subscription is about to expire and you're wondering how to renew it, this guide will provide more information about the renewal process.
Requirements: to renew your Veo subscription, you must be a Clubhouse Admin.
By default, Veo subscriptions renew automatically once they reach the expiration date if we have a valid card on your account.
However, there might be some cases where you need to take some action, for example, your subscription is suspended, canceled, or you wish to pay via Bank transfer.
Here's how renewing works in different scenarios.
If you originally paid your order via Bank transfer, you will see this (Bank transfer) as your payment method on the Billing tab of the Plan and Billing page.
To access the Plan and Billing page:
- Go to your Veo account at app.veo.co.
- Go to Plan and Billing on the left-side panel. Keep in mind only Clubhouse admins can see and access this.
- Now go to Billing to update your payment method.
On the subscription renewal date, you will receive an email with an invoice. Keep an eye on the invoice due date to avoid any issues with your subscription.
After you make the payment, it will take 3 to 5 business days for us to receive it, and your subscription will renew when we receive it.
Do you want to pay with a credit card instead?
If you want to switch paying via Bank Transfer to paying with credit card, you can do so by following the steps on this guide How to manage your payment method in your Veo Account.
If you are currently paying with a credit card and wish to pay via bank transfer, please get in touch with our support team for assistance.
- Go to your Veo account at app.veo.co.
- Go to Plan and Billing on the left-side panel. Keep in mind only Clubhouse admins can see and access this.
- Now go to Billing to update your payment method.
- You can now add a new payment method. After 24 hours, we will try to process the payment, and once we successfully process it, your subscription will be reactivated.
If an invoice remains unpaid for 29 days after the due date, the subscription will be canceled. To resume the service, you will need to buy a new subscription instead of renewing the old one. Note that by doing this, you will lose any special pricing or benefits associated with your previous subscription and will be subject to the current rates and benefits. To resubscribe, please follow these steps:
- Go to your Veo account at app.veo.co.
- You should see a banner at the top of the account stating that your subscription is cancelled. Click on Resubscribe. You will also find this option by going to the Plan and Billing section on the left-sided panel. Keep in mind only Clubhouse admins can see and access this.
- You will now be taken to the purchasing process. Under How many cameras do you need?, click on the option I already have a Veo Cam.
- Choose the number of cameras you want to support (the number of cameras in your Clubhouse).
- Ensure your camera(s) is not registered to a different Clubhouse.
- Select the Subscription plan you need, and select if you wish to have add-ons, a tripod and accessories.
- Define how often you want to be billed (monthly, every 6 months, yearly or every 2 years).
- Provide your shipping address.
- Proceed with the payment.
Keep in mind
If you have your Veo Cam registered on your Clubhouse and you pay with a credit card, your subscription will be activated when you complete the transaction. If you have your Veo Cam registered on your Clubhouse and decide to pay via Bank transfer, your subscription will be activated once we receive the payment.
If you don't want your subscription activated right away, we recommend unregistering your Veo Cam from the account following the steps on this guide: How to unregister a Veo Cam from your Clubhouse and registering again when ready to activate your subscription.
Changes to your subscription.
If you need to make any changes to your Subscription plan, such as upgrading, downgrading, or canceling, please submit a request to our Support team.