This guide explains how to renew your Veo subscription in various scenarios—whether it is active, suspended, or canceled. Follow the steps that match your situation to ensure uninterrupted access and get back to recording with your Veo Cam.
Requirements
To renew your Veo subscription, you must be a Clubhouse Admin.
Automatic renewal
Veo subscriptions renew automatically on the expiration date if a valid credit card is saved to your account.
However, you may need to take action in cases where your subscription is suspended, canceled, or if you are paying via Bank Transfer.
Here's how renewing works in different scenarios:
If your initial order was paid using a Bank Transfer, this method will automatically remain your default for future renewals. You can find the necessary bank transfer details for your upcoming renewal in the Billing section of the Plan and Billing page.
How to access the Plan and Billing page
- Go to your Veo account at app.veo.co.
- Select Plan and Billing from the left-side menu.
- Click on the Billing tab to view bank transfer information.
Note: Only Clubhouse Admins have access to the Plan and Billing page.
Once you've completed the bank transfer, please allow up to 10 working days for the payment to be processed. Your subscription will renew once the payment is confirmed in our system.
To switch from Bank Transfer to credit card, follow this guide: How to manage your payment method in your Veo Account .
If you are currently paying with a credit card and wish to switch to Bank Transfer, please contact our Support team for assistance.
If an invoice remains unpaid past the due date, your subscription may be suspended. Reactivating a suspended subscription will keep your current pricing and benefits.
To reactivate:
- Go to app.veo.co.
- Select Plan and Billing from the left-hand menu (admins only).
- Click on Billing to update your payment method.
- Add a valid payment method. Veo will attempt to process the payment within 24 hours. Once successful, your subscription will be reactivated.
If payment isn’t received within 29 days of the due date, your subscription will be canceled. You'll need to purchase a new subscription at current prices, and any previous discounts or special pricing will no longer apply.
To resubscribe:
- Go to app.veo.co.
- Look for a banner stating your subscription is canceled and click Resubscribe. You can also find this option in the Plan and Billing section.
- Click I already have a Veo Cam under "How many cameras do you need?"
- Select the number of cameras registered to your Clubhouse.
- Ensure your cameras are not linked to another Clubhouse.
- Choose your subscription plan and any add-ons or accessories.
- Select your billing frequency (monthly, every 6 months, yearly, or every 2 years).
- Enter your shipping address.
- Complete the payment.
Keep in mind
After completing the payment, your subscription will be in pending activation until you upload a recording from your Veo Cam. This applies to both credit card and bank transfer payments.
- Credit card: Once payment is processed, upload a recording to activate the subscription.
- Bank transfer: After the transfer is confirmed, upload a recording to complete activation.
This ensures your Veo Cam is correctly linked and ready for use.
If you don’t want your subscription activated immediately, you can unregister your Veo Cam. Follow this guide: How to unregister a Veo Cam from your Clubhouse .
Changes to your subscription
If you need to make any changes to your subscription plan—such as upgrading, downgrading, or canceling— please contact the Veo Support team by submitting a request.