If you receive your Veo order and find that something has broken in transit, here is how you can let us know...
- Go to support.veo.co and click on Submit support ticket
- In the Submit a request area, select No if you don't currently have an open support ticket
- If you do have an an open support ticket about this issue, please enter the ID number of the ticket here
- On the next page, enter your contact details
- Add your support ID in the next field. You can find this by logging in to your Veo account. Learn how to find your Support ID
- On the next page, select Order and Shipping
- Add your order number in the following field. You can find that in your order confirmation email.
- Next, select Shipping and delivery issues
- On the next page, select The camera arrived damaged - please note you can use this for broken accessories as well as cameras.
- In the text box that follows, please provide full details of the items that are broken in your order
- On the next page please upload clear photos that show the damage.
- Click on Submit when you have completed the form.
Our support team will reach out to you as soon as possible.