If you're having trouble connecting your iPhone to Veo Go, follow these steps to resolve the problem.
1. Enable WiFi
Veo Go relies on WiFi to establish a connection between devices. While an active internet connection is not required, WiFi must be turned on.
How to check:
- Go to Settings WiFi and ensure it's enabled.
- Alternatively, open the Control Center and toggle WiFi on.
2. Update the Veo Go App
Running an outdated app version can cause connection problems. Make sure all devices have the latest version of the Veo Go app installed.
How to update:
- Open the App Store.
- Search for Veo Go and check if an update is available.
- If an update is available, tap Update.
3. Keep Devices Close to Each Other
For a stable connection, ensure that all iPhones involved are within close range during the connection process.
4. Check Network Permissions
Your iPhone must allow local network access to connect to other devices using Veo Go. When you first install and launch the app, Veo Go requests this access. If you declined, you’ll need to enable it manually
How to check:
- Open the Settings app.
- Scroll down and select Veo Go.
- Toggle on Local Network to allow access.
5. Restart the Veo Go App
If you're still experiencing issues, try closing and reopening the app.
How to restart the app:
- Swipe up from the bottom of your screen (or double-click the Home button on older models).
- Find Veo Go and swipe up to close it.
- Reopen the app and try connecting again.
6. Reboot Your iPhone
If none of the above steps work, restarting your iPhone can help resolve any lingering issues.
How to restart:
- Press and hold the power button (or power + volume down button for some models) until the power-off slider appears.
- Slide to power off.
- Wait a few seconds, then turn your iPhone back on and try again.
Following these steps should help you resolve connection issues with your iPhone on Veo Go.