In this article, we’ll walk you through the different types of discounts or credits you may find on your Veo invoice or receipt if you have been part of the 2024 migration. This guide will help clarify what each discount and credit means and how they apply to your account.
Loyalty Discount (base plan)
This discount is applied if we upgraded you to a higher base subscription as part of our alignment process. To ensure you keep your previous pricing, we've covered the difference between the new and old plans. You'll only see this discount if you are part of the 2024 migration. Learn more about it here Migration Explainer.
Loyalty Discount (add-on plans)
This discount is applied if we needed to extend your existing add-ons (Live and/or Analytics) to all your cameras as part of our add-ons alignment. To maintain your previous pricing, we’ve covered the additional cost of applying these add-ons across all devices. You’ll only see this discount if you are part of the 2024 migration. Learn more here Migration Explainer.
Credit Note, previously paid (base plan)
This credit is applied as part of aligning all your base subscriptions to the earliest renewal date. Any remaining time from your previous subscriptions has been credited back to you. You’ll only see this credit if you were part of the 2024 migration. Learn more here Migration Explainer.
Credit Note, previously paid (add-on plans)
This credit is applied as part of aligning all your add-ons subscriptions (Live and/or Analytics) to the earliest renewal date. Any remaining time from your previous subscriptions has been credited back to you. You’ll only see this credit if you were part of the 2024 migration. Learn more here Migration Explainer.