How can I get help with payments?

Here is how we can support you if you have a question or issue about payments.

For example…

• You think that you have been overcharged.
• You need a payment link re-sending.

…and your order contains hardware (for example, a camera or a tripod), you can contact us by following these steps:

1. Go to support.veo.co
2. In the Submit a request area, select No if you don't currently have an open support ticket
   • If you do have an an open support ticket about this issue, please enter the ID number of the ticket here
3. On the next page, enter your contact details
4. Add your support ID in the next field. You can find this by logging in to your Veo account. Learn how to find your Support ID
5. On the next page, select Order and Shipping
6. Add your order number in the following field. You can find that in your order confirmation email.
7. Next, select Order Management
8. On the next page, select Accessing my order invoice
9. In the text box that follows, please provide full details of the payment related question that you have
10. Add any attachments if they are needed - for example your original invoice 
11. Click on Submit when you have completed the form.

Our support team will reach out to you as soon as possible. 

If you have a payment question regarding an order that only contains a subscription, please follow these steps:

1. Go to support.veo.co
2. In the Submit a request area, select No if you don't currently have an open support ticket
   • If you do have an an open support ticket about this issue, please enter the ID number of the ticket here
3. On the next page, enter your contact details
4. Add your support ID in the next field. You can find this by logging in to your Veo account. Learn how to find your Support ID
5. On the next page, select Subscription and billing
6. Add your order number in the following field. You can find that in your order confirmation email.
7. Next, select Payment and billing
8. On the next page, select the relevant payment issue, for example Change payment type or Payment declined or failed
9. In the text box, write a full description of the payment question that you have.
10. Add any attachments if they are needed - for example, screenshots of questioned charges, as well as the original invoice.
11. Click on Submit when you have completed the form.

Our support team will reach out to you as soon as possible.