If you would like to change something about your hardware purchase - for example, change the type of camera that you ordered, add an extra tripod or remove a carrying case - here is what you need to do...
- Go to support.veo.co
- In the Submit a request area, select No if you don't currently have an open support ticket
- If you do have an an open support ticket about this issue, please enter the ID number of the ticket here
- On the next page, enter your contact details
- Add your support ID in the next field. You can find this by logging in to your Veo account. Learn how to find your Support ID
- On the next page, select Order and Shipping
- Add your order number in the following field. You can find that in your order confirmation email.
- Next, select Order Management
- On the next page, select Making changes to the products in my order
- In the text box that follows, please provide full details of the item or items that you wish to change
- Add any attachments if they are needed.
- Click on Submit when you have completed the form.
Our support team will reach out to you to confirm your request as soon as possible.
Please note
If your order has already been shipped, the item(s) will need to be returned to Veo before any modifications can be made. Our support team will provide you with all the information you need.