How do I report missing items from my order?

If there is something missing from your order delivery, here is how you can let us know...

  1. Go to support.veo.co
  2. In the Submit a request area, select No if you don't currently have an open support ticket
    • If you do have an an open support ticket about this issue, please enter the ID number of the ticket here
  3. On the next page, enter your contact details
  4. Add your support ID in the next field. You can find this by logging in to your Veo account. Learn how to find your Support ID
  5. On the next page, select Order and Shipping
  6. Add your order number in the following field. You can find that in your order confirmation email.
  7. Next, select Shipping and delivery issues
  8. On the next page, select Missing items from my order
  9. In the text box that follows, please provide full details of the items that are missing from your order
  10. Add any attachments if they are needed.
  11. Click on Submit when you have completed the form.

Our support team will reach out to you as soon as possible.

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