How to Troubleshoot a Poor Veo Cam Connection for Live Streaming
Summary: This guide helps you troubleshoot and improve your Veo Cam's internet connection to ensure smooth, high-quality live streams. It includes tips on optimal connectivity methods, selecting the right data provider, and reviewing your stream diagnostics.
Requirements
- An active Veo Live subscription
- Veo Cam 2 or Veo Cam 3 (5G version recommended for SIM use)
- Access to app.veo.co (Club Admin access for diagnostics)
1. Choose the Most Reliable Connectivity Method
Connection strength is affected by factors such as your location, time of day, and network congestion. The Veo Cam uploads data to the internet, so upload speed is critical—more so than what your smartphone indicates.
Recommended connection types ranked by stability:
| Connection Type | Risk of Losing Internet |
|---|---|
| SIM card (Veo Cam 2 & Veo Cam 3 5G) | Low |
| Ethernet | Low |
| WiFi | High |
| Smartphone as a WiFi hotspot | Very High |
SIM Card (Highly Recommended)
Use a physical data-only SIM card with a dedicated data plan. It offers the most reliable connection based on global Veo customer data.
What type of SIM should I choose?
Smartphone SIM cards are usually not suitable. Choose a dedicated data SIM instead.
Ethernet (Recommended)
Ethernet via USB-C dongle provides a stable wired connection. However, setup can be difficult at outdoor or away games.
WiFi (Sometimes Acceptable)
WiFi can be stable indoors near the router. Outdoors or in crowded environments, signal interference makes it less reliable.
Smartphone Hotspot (Not Recommended)
Despite convenience, this method results in a significantly higher chance of disconnection. It's 4× more likely to drop compared to a SIM connection.
2. Select the Right Data Provider
Not all data providers perform equally in all locations. A provider that works well at one venue might not work at another.
Check our recommendations by country here: Data providers and SIM cards for Veo Cam users
How much data do I need?
Live streaming a 110-minute match requires approximately 7GB of upload data. Ensure your data plan meets this need.
3. Use Stream Diagnostics to Evaluate Connection Quality
After each stream, analyze your connection data to identify potential issues and evaluate how your current setup performs.
- Go to app.veo.co
- Click on Veo Live
- Select Stream Diagnostics (available to Club Admins)
Key Metrics to Watch:
- Upload speed over the course of the stream
- Frequency and timing of disconnections
What Good Quality Looks Like:
- Upload speed consistently above 5 Mbps
- No connection losses
What Poor Quality Looks Like:
- Fluctuating upload speeds below 5 Mbps
- Frequent connection drops
If your stream shows signs of poor performance, consider changing either your connectivity method or your data provider as outlined above.