Learn how firmware updates are installed on your Veo Cam 2 or Veo Cam 3, and how to check the installed version.
Our engineers are constantly improving the performance and reliability of Veo cameras. Firmware updates are released regularly to fix bugs, enhance features, and ensure a smooth recording experience. You don’t need to manually update the firmware. When a new version is available, your Veo Cam will automatically install it the next time it connects to the internet.
Requirements
- Your Veo Cam 2 or Veo Cam 3 at hand
- A stable Wi-Fi connection
- Power source for the camera
- The Veo Camera app (optional)
Automatic firmware updates via Wi-Fi
To receive firmware updates, your camera must be connected to a Wi-Fi network. If you're connecting it for the first time, follow this guide:
How to connect your Veo Cam to a Wi-Fi network
Note: You only need to connect your Veo Cam to a Wi-Fi network once. The camera will automatically reconnect to that network when it becomes available.
Once your Veo Cam 2 or 3 is connected to Wi-Fi:
The camera will start updating automatically if a new firmware version is available.
To ensure the firmware update completes successfully, keep your camera connected to the internet for at least 30 minutes. We also recommend plugging it into a power source to prevent it from turning off during the update process.
How to tell if your camera is updating its firmware
On both Veo Cam 2 and Veo Cam 3, the status lights on the back of the camera will show when a firmware update is in progress. The first two lights will blink to indicate the camera is busy.
Alternatively, you can connect to the Veo Cam through the Veo Camera app; it will show that the camera is updating.
How to check the firmware version on your Veo Cam
While you don’t need the app to update the firmware, you can check which version is currently installed using the Veo Camera app:
- Open the Veo Camera app.
- Connect to your Veo Cam 2 or Veo Cam 3.
- Tap Settings in the top right corner of the main screen.
- Go to Information to view firmware details.
To see the latest firmware version available, visit: Veo Product Updates