Warranty and Repair Policy

• We offer 2 types of warranty: Year 1 and Year 2-3.
• Warranty is applicable only for malfunctioning cameras and not damaged cameras.
• The warranty for your Veo Cam starts from the day of delivery.
• We will always offer to repair the camera first, meaning the camera will not automatically be replaced with a new one.
• We will always cover shipping costs for cameras within warranty.

Year 1: Right to claim.

• We will always start by offering to repair the camera for free.
• If we cannot repair the camera and it has not been disassembled, tampered with or damaged by the user, we will offer a free refurbished Veo camera 3.

Year 2-3: we offer paid repair services.

• We will offer a paid repair service.
• If we cannot repair the camera and it has not been disassembled, tampered with, or damaged by the user, we will offer a paid refurbished Veo camera 3.

Year 1 -3

• If a camera is broken due to an accidental drop or in any way has been disassembled, tampered with or damaged, the warranty does NOT apply.

Year 3+

• Once a camera is older than 3 years, it is not covered by warranty.

We only repair cameras that are within the 3-year warranty and have not been disassembled, tampered with, or damaged by the user.

• If the camera is within the right to claim (Year 1 of warranty), all repair fees will be covered by Veo as long as it is a manufacturing defect.
• In Year 2-3, the cost to repair is: 549 EUR/USD/GBP, 599 USD (North America, find the list of countries here), 999 AUD, 4599 DKK. The repair cost includes shipping costs.

• In Year 1, we will replace it with a refurbished Veo camera 3.
• In Year 2-3, we will offer a paid refurbished Veo camera 3.

If we cannot repair the camera, we will offer you a refurbished camera at the same cost as our repair fee.