In this article, you can learn some helpful tips in the unfortunate case you are experiencing stuck uploads.
If you can see the recording on the recordings list (cam.veo.co), but the upload won't start, or if it is stuck, follow the steps below:
1. Ensure that there is an internet connection in the primary source (where you've connected the ethernet cable).
Connect the same cable to your computer (or laptop) instead of the Veo camera. Now switch off the WiFi on your computer and then try to access any website in your browser: if it works, it means there is internet connection. If not, you need to plug the ethernet cable in another internet source. You can also try connecting with a different ethernet cable.
2. Check the recordings list. If the connection was lost while saving, the recording would appear as a timestamp (e.g., 20201022130524), and it won't upload automatically. Press Upload manually to trigger the upload:
3. Still no luck? Restart your camera, while it's connected to the internet via the ethernet cable.
Press and hold the power button for 20 seconds. Then wait 1 minute and turn it on again. The upload should now start.
4. Check the upload speed of your internet here:
Make sure that you have sufficient upload speed (20 Mbps) as well as an internet connection from the primary source.
ℹ️ If the upload still does not start, please contact us via the Support Widget in the bottom right corner of your screen.
We hope you found this article useful!
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